How do I restore purchases?

Settings › Restore Purchases. Make sure you're signed into the same Apple ID (iPhone) or Google account (Android) used for the original purchase.

Step by step:

1. On Home, tap your profile picture to open Settings.
2. Under Subscription, tap "Restore Purchases".
3. Wait a moment while RecitID checks with Apple or Google.

You'll see one of three messages (on Android, a short note at the bottom of the screen reading "Purchases restored", "No purchases to restore" or "Failed to restore purchases"):

1. "Purchases Restored": your Pro plan is active again. The plan card in Settings now shows "RecitID Pro · Monthly" or "RecitID Pro · Annual" with an "Active" pill.
2. "No Purchases Found": no subscription was found for the Apple ID or Google account on this device. Check you're signed into the store account you paid with.
3. "Restore Failed": the check couldn't finish. Check your connection and try again.

Other places to restore:

1. The plans screen has "Restore" at the bottom (Android: at the top).
2. On iPhone, if you open RecitID while signed out, a "Welcome back" prompt can appear (at most once every 14 days) with "Restore Purchases" and "Sign In".

If Pro still doesn't show:

1. Sign in to RecitID with the same account you used when you subscribed, then tap "Restore Purchases" again.
2. Check the subscription is still active in your App Store or Google Play subscription settings. If it was cancelled and has expired, there's nothing to restore.

Still stuck? Email support@recitid.ai with the date of purchase and the store you used.