Audio detection times out

Detection uploads a short recording. On a slow or unstable connection the upload can stall and you'll see a connection error. Try faster Wi-Fi or cellular.

What you might see:

  1. "No Internet Connection": your phone is offline. On iPhone, RecitID checks before it starts recording and again before uploading; on Android, a banner shows it.
  2. "Connection error" with "Check your internet and try again": the upload didn't finish. On iPhone, RecitID stops waiting after about 30 seconds.
  3. On iPhone, "Too many requests. Please wait a moment.": lots of detections were sent in a short time. Wait a minute and try again.
  4. On iPhone, "Service temporarily unavailable." or "Service is under maintenance.": the problem is on our side. Try again a little later. On Android these show as "Connection error".
  5. In Auto-Detect, after 5 failed attempts in a row: "Connection lost. Please check your network and try again." On Android: "Connection lost — auto-detect stopped".

What to try:

  1. Tap "Retry". The recording is short, so a second attempt often works once the signal improves.
  2. Switch between Wi-Fi and mobile data. Public Wi-Fi in mosques, cafés and airports can block or slow uploads until you've accepted its sign-in page.
  3. Move to where the signal is stronger. In large buildings, a spot near a window or the entrance often helps.
  4. Turn Airplane Mode on and off to reset the connection.
  5. Close and reopen RecitID.

Good to know: a detection that fails because of a connection or server error isn't counted as one of your daily detections, because nothing was identified. If detection works on Wi-Fi but not on mobile data, check that mobile data is allowed for RecitID in your phone's settings.

Still need help?

Email us and we'll get back within one business day.

support@recitid.ai