The app crashes on startup

Force-close and reopen, restart your device, check for an app update, and as a last resort reinstall. Your data syncs back if you're signed in.

1. Force-close RecitID and open it again. On iPhone, swipe up from the bottom, pause, and swipe RecitID away. On Android, swipe it away from Recent apps.
2. Restart your phone.
3. Check for an update in the App Store or Google Play, and install it. Crash fixes ship in updates.
4. Check that your phone meets the minimum: iOS 17.6 or later on iPhone, or Android 8.0 or later.
5. As a last resort, delete RecitID and reinstall it.

What comes back after reinstalling, if you're signed in:

1. Your bookmarks.
2. Your detection history and listening stats.
3. Recent AI chats, which you can restore from Chat history.
4. Your Pro subscription. Use "Restore Purchases" in Settings if it doesn't show straight away.

What doesn't come back:

1. Live session transcripts and scan history. These are stored only on the phone.
2. Downloaded translations and the Tajweed font. Download them again from Settings.

Please tell us about the crash: open Settings › "Report a Problem" (or, on iPhone, "Report Bug" in the Help Center). It opens an email to support@recitid.ai. Include your phone model, its iOS or Android version, the RecitID version shown at the bottom of Settings, and what you were doing when it crashed. If RecitID won't open at all, email support@recitid.ai directly.