The app is running slow

Close and reopen the app, check your internet connection, clear the app cache, and update to the latest version from the App Store or Google Play.

1. Close and reopen RecitID. On iPhone, swipe up from the bottom of the screen, pause, then swipe RecitID away. On Android, open Recent apps and swipe RecitID away. Then open it again.
2. Check your internet connection. Detection, Live, the Scanner, the AI features and reciter audio all need a connection, and a weak one is the most common reason things feel slow. Try switching between Wi-Fi and mobile data.
3. Clear the app cache. On Android, open your phone's Settings › Apps › RecitID › Storage › Clear cache; this doesn't delete your data. On iPhone there's no clear-cache button, because iOS manages RecitID's audio cache automatically. To free space, remove translations you no longer need under Settings › Language › "Translation Language" › "Manage downloads".
4. Update RecitID to the latest version from the App Store or Google Play. You can see which version you have at the bottom of RecitID's Settings ("RecitID v…").
5. Restart your phone if the whole phone feels slow, not just RecitID.

Good to know:

1. Some screens are busier than others. While the Detect screen or a Live session is open, the animations run continuously, so closing them when you're done can help on older phones.
2. RecitID needs iOS 17.6 or later, or Android 8.0 or later.

If it's still slow, tap "Report a Problem" in Settings to email us. Say which screen is slow and include the version number.